Customer account management - developing good customer relationships, looking after customers to ensure business levels are maintained. • Raising enquiries for new and existing customers, following up quotations.• Customer communication management - introducing yourself to the customers, making the customer aware that you are their first point of contact, keeping in regular contact and advising of any new products that may be of interest.
Working closely with other members of the Sales, Marketing and Design Team.
Reporting to the Customer Service Manager.
Liaising with the General Manager, Operations and Production Manager to ensure they are aware of customers’ needs and requirements and also brief them on any issues/concerns customers may have.
General administration work –associated paperwork (enquiry forms, sample forms, order forms), correspondence (by email, post), telephone answering.
Keeping accurate records, keeping CRM system up to date.
Requirements :
Exceptional at organising and planning.
Exceptional customer service skills.
High level of attention to detail /accuracy in all work.
Excellent literacy and telephone skills.
Must have the ability to prioritise and multi-task.
Flexible approach to working time to ensure deadlines are met.
Ability to identify customers’ needs and requirements from written and verbal briefs.
Capacity to work under pressure and deal with multiple enquiries.